Privacy Policy

Last Updated: 29 December 2025

This Privacy Policy (“Policy”) explains the privacy rules applicable to all information collected or submitted when users access, install, or use eSIM GO (“eSIM GO”, “we”, “us”, or “our”) Services (as defined below), the Mobile Application, and the Website, regardless of the device (computer, mobile phone, tablet, etc.) used.

We are committed to protecting your privacy in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”) as well as applicable international data protection laws, including the EU General Data Protection Regulation (“GDPR”) and relevant national laws in the markets where our users reside.

In this Policy, “personal data” refers to any information or set of information that allows us to directly or indirectly identify a user (e.g., by name, surname, email address, telephone number, etc.).

By registering an account, accessing and using the App, the Website, ordering and/or using Data Roaming Plans, contacting us with inquiries related to eSIM GO (collectively, the “Service” or “Services”), the user acknowledges that they have read and agree to be bound by this Privacy Policy. If the user disagrees with the rules of this Privacy Policy, they should not use our Services.

Who We Are

eSIM GO is a trademark by ISerious Pte. Ltd., which is incorporated under the laws of Singapore, with a Unique Entity Number 202528193R.

Our services are provided on a roaming basis and are not intended to replace domestic mobile subscriptions.

We act as a data controller in respect of personal data collected through our website, mobile application, customer accounts, and customer support interactions.

In relation to telecommunications and network-generated data processed by licensed mobile network operators, we act as a data intermediary or recipient of limited technical information, as applicable under Singapore’s Personal Data Protection Act 2012 (“PDPA”) and comparable international data protection laws.

Identity Verification and Regulatory Requirements

We provide roaming-based, data-only eSIM services through licensed telecommunications network operators. As a general rule, we do not require users to undergo identity verification to purchase or use our roaming-based services.

In limited circumstances, and only where required by applicable telecommunications or regulatory laws, identity verification may be conducted by or on behalf of licensed network operators involved in the provision of connectivity services. The scope, method, and legal basis for such verification vary by jurisdiction and are determined by applicable local laws.

Where identity verification is required, such processing is carried out by the relevant network operator or authorized verification provider, and any personal data collected for this purpose is processed in accordance with applicable data protection and telecommunications laws.

We do not independently collect or store government-issued identity documents, national identity numbers, or locally regulated identification data unless expressly required by law and notified to users in advance.

You acknowledge that failure to provide accurate or complete information when required may result in delays, inability to activate your eSIM, suspension of service, or account termination. We may also be required to deny service if the information provided cannot be verified or if required by law enforcement or regulatory authorities. By purchasing or using our Services, you consent to any identity verification and regulatory requirements applicable to your jurisdiction.

Types of Personal Data We Collect

We are committed to the principle of data minimization and only collect personal data that is necessary to provide and operate our Services, comply with legal obligations, and improve service performance.

We collect information that you provide directly to us when you create an account, download or use our mobile application, complete identity verification (if required by law or our telecommunications partners), purchase an eSIM plan, contact customer support, or interact with us in any other way.

Such information may include your name, email address, phone number, payment information, identification documents (where required for identity verification and regulatory compliance), and any communication you send to us.

We also automatically collect technical information when you interact with our website or mobile app, such as device identifiers, operating system, IP address, usage logs, cookies, and analytics data that help us improve service performance and security.

Where required by applicable law, certain personal data may be processed by licensed telecommunications operators or their authorized verification partners for regulatory compliance purposes. Such data is processed in accordance with applicable legal requirements and is not retained by us unless legally required.

How We Use Your Personal Data

We use the personal information we collect to provide, activate, and manage your eSIM service, verify your identity where necessary, process payments, deliver customer support, improve our website and mobile application, develop new features, and ensure compliance with telecommunications regulations in Singapore and abroad. We may also use your information to send important notices, such as service updates, account notifications, or changes to our terms. Marketing communications will only be sent where permitted by law and can be opted out at any time.

We use your data for the following purposes:

To Provide Telecom and eSIM Services

Identity verification & KYC (as required by law)
Activation and provisioning of eSIM profiles
Managing telecom usage
Billing and payment processing
Fraud detection and prevention
Customer support and inquiries

Legal and Regulatory Requirements

Compliance with IMDA regulations
eSIM registration laws in relevant countries
Anti-money laundering (AML) and anti-terrorism financing policies
Law enforcement requests

Service Improvement

User experience enhancements
Analytics and performance monitoring
Troubleshooting and app stability (e.g., crash logs)

Marketing and Communications

With your explicit consent:

Promotions, newsletters, and updates
Service-related notifications
User engagement campaigns

You may opt out anytime for the above items.

Legal Basis for Processing (GDPR for EU Users)

For users located in the European Economic Area:
Contract Performance – To provide eSIM/telecom services
Legal Obligation – KYC and telecom regulatory compliance
Legitimate Interest – Fraud prevention, analytics, service optimization
Consent – Marketing communications, cookies, analytics tools

Sharing and Disclosure of Personal Data

We may disclose your information to our trusted telecommunications partners, including licensed network operators in Singapore and Canada, to activate, manage, and deliver your data-only eSIM service. We may also share information with service providers who support our business operations such as payment processors, cloud hosting providers, identity verification partners, analytics vendors, and cybersecurity services. All such parties are required to protect your information in accordance with strict confidentiality and data protection obligations. We may also disclose information when required by law, in connection with legal claims, or to protect the rights, property, or safety of our company, our users, or the public.

We DO NOT sell your personal data.

Data Storage, Retention and International Transfer

As a Singapore-based company, we store and process personal data in Singapore and in other jurisdictions where our service providers operate. Where data is transferred internationally, we ensure that appropriate safeguards are implemented, such as contractual data protection clauses approved under the PDPA and GDPR. You acknowledge and consent to such international transfers for the purpose of receiving our global eSIM services.

We retain personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required under applicable laws, including statutory obligations imposed on telecommunications service providers. When information is no longer needed, we take reasonable steps to anonymize or securely delete it.

Where identity verification is required by applicable law, relevant records are retained by the responsible telecommunications operator or authorized verification provider for the period mandated by applicable law.

Account information, service logs, and eSIM usage data are preserved for as long as required under the telecommunications laws of the jurisdictions where our services are provided.

Payment-related information is retained to satisfy accounting, financial reporting, and tax compliance requirements.

Marketing-related data is stored until you withdraw your consent or request deletion.

Analytics and behavioral insights collected through tools such as Google Analytics are retained in accordance with the data retention settings and policies established by those providers.

We implement technical and organizational measures to protect your personal information from accidental loss, unauthorized access, misuse, alteration, or disclosure. These measures include encryption, access controls, secure data storage, limited employee access, and regular security audits. However, while we strive to use commercially acceptable practices to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website and mobile application use cookies, tracking technologies, and similar tools to improve performance, enhance user experience, and provide relevant content.

Cookies are small data files stored on your browser or device that help our systems recognize you, remember your preferences, and understand how you interact with our Services. By continuing to use our website or mobile application, you consent to the use of cookies as described in this policy.

We use essential cookies that are necessary for the core functionality of our Services, including login authentication, security management, fraud prevention, and navigation. These cookies cannot be disabled because they are required for the website and mobile application to function properly. We also use performance and analytics cookies to monitor traffic patterns, measure usage statistics, diagnose system issues, and improve our platform.

These cookies DO NOT identify individuals directly but help us understand general usage behavior. Where required by law, we will obtain your consent before enabling such cookies.

Some cookies are placed by third-party service providers, such as analytics partners, advertising platforms, or payment processors. These providers may use cookies to collect information about your browsing behavior across websites or applications to deliver personalized content or measure campaign effectiveness. We do not control how these third parties manage their cookies, and we encourage you to review their respective privacy policies.

You may manage or disable cookies through your browser settings, although doing so may affect the functionality or performance of our Services. Some features may not operate correctly without cookies. By using our website and application, you acknowledge that cookies enhance your user experience and support the secure and efficient operation of our Services.

For users located in the EU, UK, or other jurisdictions with similar ePrivacy or data protection requirements, cookies and similar tracking technologies that are not strictly necessary for the operation of the Website or Mobile Application will only be activated after the user has been presented with a cookie consent banner and has provided explicit consent.

The cookie banner allows users to accept or reject non-essential cookies and, where applicable, to provide granular consent by category (such as analytics, performance, or marketing cookies). Users may modify or withdraw their cookie preferences at any time through the cookie settings interface available on the Website or within the Mobile Application.

Continued use of essential cookies is necessary to ensure core functionality, security, and service delivery and does not require consent where permitted by applicable law.

Account Deletion, Data Retention, and User Rights

Depending on your jurisdiction, you may have rights over your personal information, including the right to access, correct, update, delete, restrict processing, or request the transfer of your data. You may also have the right to withdraw consent or object to certain types of processing. Requests relating to these rights can be submitted through our customer support channels, and we will respond in accordance with applicable data protection laws.

Account Deletion

Users may request the deletion of their account at any time through the account settings within the mobile application or by contacting customer support through the channels provided on our website.

Upon receipt of a valid account deletion request, we will take reasonable steps to delete or anonymize personal data associated with the account within a reasonable period.

Effect of Account Deletion

Account deletion is permanent, cannot be restored and will result in the loss of access to the account, including order history, eSIM activation records, and any remaining service entitlements.

Data Retention Obligations

Notwithstanding an account deletion request, we may retain certain personal data where retention is required or permitted by applicable law, regulatory requirements, taxation, accounting obligations, dispute resolution, fraud prevention, or enforcement of our legal rights.

Any personal data retained for such purposes will be limited to what is legally necessary and retained only for the period required under applicable law.

Telecommunications and Network Data

Certain technical or operational data generated through the use of telecommunications networks may continue to be processed or retained by licensed telecommunications network operators in accordance with their legal and regulatory obligations. Such data is subject to the operators’ own retention requirements and is not controlled by us.

Withdrawal of Consent

Where processing of personal data is based on consent, users may withdraw such consent at any time. Withdrawal of consent may affect our ability to provide certain services and does not affect the lawfulness of processing carried out prior to withdrawal.

Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal data from anyone below this age. Users must be at least 18 years old to create an account, purchase eSIM plans, or undergo identity verification. Individuals aged 13 to 17 may access our website or mobile application only for general browsing and may use our Services solely through the account of a parent or legal guardian. If we learn that a minor under 18 has submitted personal data or attempted to create an account without guardian involvement, we will take appropriate steps to remove such information and terminate the relevant account in order to safeguard the minor’s privacy and comply with applicable laws, including GDPR-K and COPPA where relevant.

If we become aware that personal data has been collected from a child under 13, or from any minor attempting to register or purchase services without guardian involvement, we will take appropriate steps to delete such information promptly and to disable or terminate the associated account. Parents or guardians who believe their child has provided us with personal information without consent may contact us using the details provided in our Privacy Policy.

We encourage parents and guardians to supervise their children’s online activities and to discuss safe and responsible internet use. If a parent or guardian wishes to manage or request deletion of any personal data that may have been collected inadvertently from a child, we will assist in accordance with applicable privacy laws.

Third-Party Websites

Our website and mobile application may contain links to third-party services, websites, or applications. We are not responsible for the privacy practices or content of those third-party platforms, and we encourage you to review their respective privacy policies.

Our website or app may contain links to external websites.

We are not responsible for their privacy practices.

Country-Specific Regulatory Notes

China: Certain categories of data may be subject to localization or security assessment requirements under applicable laws, including the Personal Information Protection Law and the Data Security Law. Where required, such data is processed and stored locally by licensed telecommunications operators. We receive only limited or aggregated information necessary to provide our services.

Vietnam: Certain telecommunications-related data may be subject to local processing or storage requirements under applicable cybersecurity and data protection laws. Such data is processed locally by licensed telecommunications operators in accordance with Vietnamese law.

Russia: Personal data of Russian citizens may be subject to local storage requirements under applicable personal data legislation. Where applicable, such data is processed and stored locally by telecommunications partners. We receive only technical or aggregated data necessary for service delivery.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any updates will be posted on our website and within our mobile application, and the “Last Updated” date will be modified accordingly. Continued use of our services after a revised policy is posted constitutes acceptance of the updated terms.

If you have any questions about this Privacy Policy, or if you wish to exercise any data protection rights, you may contact us through our designated Data Protection Officer or via the contact information provided on our website.

For privacy-related requests, issues, or complaints kindly email to info@iserious.co